12 Mar Training BPO Call Center Specialist
Training Call Center Specialist – Outsource Support responsibilities include communicating with business leaders and outsourced partners to identify training needs and mapping out development plans for teams and individuals Globally. Responsible for working with in-house Training Design/ Development team, Call Center Quality Assurance team, Call Center Operations, and Customer Care business senior leadership.
Our ideal candidate
- has passion for customer care training and leading others;
- has proven success managing outsourced partners in the call center industry,
- relationship management,
- strong knowledge of training design / development,
- project management and
- performance management leveraging data analytics, reports and on-site observations.
Candidate should be comfortable with trainee and instructor equipment, materials and learning methodologies (“Train the Trainer” programs/ guides, Learning Management Systems (LMS), blended learning approach, class room facilitation, role plays, coaching, training reporting, etc.).
Ultimately, the Training Call Center Specialist – Outsource Support will oversee call center agent development within outsourced partners at Walmart Global eCommerce Customer Care.