Training BPO Call Center Specialist

Training BPO Call Center Specialist

Blue Rock Search
Published
March 12, 2019
Location
Dallas, TX

Description

Training Call Center Specialist – Outsource Support responsibilities include communicating with business leaders and outsourced partners to identify training needs and mapping out development plans for teams and individuals Globally. Responsible for working with in-house Training Design/ Development team, Call Center Quality Assurance team, Call Center Operations, and Customer Care business senior leadership.

Our ideal candidate

  • has passion for customer care training and leading others;
  • has proven success managing outsourced partners in the call center industry,
  • relationship management,
  • strong knowledge of training design / development,
  • project management and
  • performance management leveraging data analytics, reports and on-site observations.

Candidate should be comfortable with trainee and instructor equipment, materials and learning methodologies (“Train the Trainer” programs/ guides, Learning Management Systems (LMS), blended learning approach, class room facilitation, role plays, coaching, training reporting, etc.).

Ultimately, the Training Call Center Specialist – Outsource Support will oversee call center agent development within outsourced partners at Walmart Global eCommerce Customer Care.

Apply
Drop files here browse files ...

Related Jobs

Director HR   Mountain View, CA new
May 13, 2019
CFO   Cleveland, OH
April 19, 2019
HRBP   Denver, CO
April 19, 2019
April 19, 2019
Knowledge Base Manager   Dallas, TX
April 10, 2019


Are you sure you want to delete this file?
/