Training BPO Call Center Specialist

Training BPO Call Center Specialist

Blue Rock Search
Published
March 12, 2019
Location
Dallas, TX

Description

Training Call Center Specialist – Outsource Support responsibilities include communicating with business leaders and outsourced partners to identify training needs and mapping out development plans for teams and individuals Globally. Responsible for working with in-house Training Design/ Development team, Call Center Quality Assurance team, Call Center Operations, and Customer Care business senior leadership.

Our ideal candidate

  • has passion for customer care training and leading others;
  • has proven success managing outsourced partners in the call center industry,
  • relationship management,
  • strong knowledge of training design / development,
  • project management and
  • performance management leveraging data analytics, reports and on-site observations.

Candidate should be comfortable with trainee and instructor equipment, materials and learning methodologies (“Train the Trainer” programs/ guides, Learning Management Systems (LMS), blended learning approach, class room facilitation, role plays, coaching, training reporting, etc.).

Ultimately, the Training Call Center Specialist – Outsource Support will oversee call center agent development within outsourced partners at Walmart Global eCommerce Customer Care.

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