Vice President of Operations

Vice President of Operations

Blue Rock Search
August 27, 2018
Toronta, Canada


Job description:
This position is responsible for overseeing and driving franchisee success across an entire franchise system. Success in this role is measured by franchisee satisfaction, same store sales growth year over year, and franchisee profitability. This role will report directly to the brand President and will oversee field operations and support, marketing and training. This role is for one of our franchise organizations and this search is HIGHLY CONFIDENTIAL.


  • Attract, engage, grow and retain a team of high-performance field support representatives to optimize the success of our franchisees
  • Continually develop the effectiveness of our support and coaching systems and processes
  • Establish personal and professional development programs to grow and expand the skills and capabilities of our field support coaches
  • Oversee and leverage the Franchise Advisory Council and various sub-committees
  • Pre-empt or resolve franchisee disputes in their infancy while maintaining and growing the integrity of our relationships
  • Ensure alignment between the franchise development department and operations through communication, process and planning
  • Optimize the standards of operation and customer experience across the franchise network to grow the value of the brand
  • Establish, monitor and optimize the Key Performance Indicators (KPIs) that will drive growth, profitability and customer satisfaction across the network
  • Cultivate a culture that is aligned with our values and exemplifies high performance and accountability
  • Oversee the company’s marketing activities to ensure continual improvement in the effectiveness of our client acquisition strategies and brand recognition
  • Oversee corporate communications to ensure clear, concise and consistent messaging that is aligned with the company’s strategic objectives
  • Continually grow our network of strategic alliances and partnerships that add value to our franchisees
  • Foster an environment of continued collaboration, innovation and mutual respect between the home office and franchisees across the system
  • Develop and oversee a schedule of highly effective regional trainings involving multiple stakeholders including additional home office staff and management, vendors, employees, and franchisees
  • Oversee the structure of the annual convention to ensure the agenda and content maximizes franchisee engagement, recognition, training and satisfaction
  • Monitor and optimize the growth and profitability of the company’s corporate locations
  • Develop and expand the company’s national account programs and its ability to support franchisees in the RFP process
  • Optimize compliance across the franchise network with the company’s brand standards
  • Establish full adoption across the network of the company’s profitability tracking software and leverage this information to continually improve franchisee profitability

Knowledge and Skill Requirements:

  • The successful candidate will possess a background and experience that demonstrates a track record of excellence in most of the above responsibilities:
  • Excellent capabilities in influence, collaboration and relationship building
  • Excellent written/verbal communication and presentation skills
  • Creative problem solver that utilizes practical and strategic thinking
  • Highly motivated, self-directed and results driven
  • Possess analytical skills to evaluate data and make operational decisions
  • Demonstrated abilities in project management and strategic planning
  • Ability to manage moderate levels of travel
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