The Unsung Genius of the Structured Interview
Check out what Laszlo Bock h...
"The Blue Rock team has made a direct impact to our company’s ability to meet our growth targets, and they are able to work effectively in a fast paced, ever-changing internal and external environment. Ruben is an outstanding recruiter and business partner. He worked to quickly understand our business. I appreciate his insight and partnership greatly."
Jen Alessandra, Chief Human Resources Officer and Senior Vice President, Solarwinds, Inc.
Well beyond the position spec, we take the time to understand your business & industry; the role and its organizational impact; and your efforts to date.
From Day One of a search we set and gain team alignment on critical path deliverables and timelines.
With an Extensive Intake Call we will initiate the search; define the ideal candidate profile; and define a winning selection process.
Highly methodical, execution of targeted research, sourcing, and assessment of profile fitting talent to deliver against our contracted search commitments. Ongoing search status and metrics communication provided throughout the life cycle of every search.
Check out what Laszlo Bock h...
The New Wave of Customer Exper...
Nancy Estep-Critchett 02-10-20...
Sourcing Manager
Recruiting Director
Client Relationship Manager
Search for Franchising clients at C-Suite, SVP, VP, and Director level across multiple functional areas inclusive of Franchise Development, Franchise Operations & International Development.
Retained Search in Human Resources at the CHRO, VP, and Director level across all HR specialty areas, inclusive of Talent Acquisition, HR Technology, Total Rewards & Organizational Development.
Retained Search in Customer Experience, Customer Service and Contact Center management across all industry verticals inclusive of Global Manufacturing, B2B services and Healthcare.
HR Practice Leader
20+ years Human Resources & Executive Search Experience
Franchising Practice Leader
25+ years Franchising & Executive Search Experience
CX Practice Leader
20+ years Hospitality & Executive Search Experience
"Keith is a fantastic business partner. He is genuinely curious about the ins and outs of our business and how the open position that we are partnering on fits into the organization. He truly becomes a part of your in-house talent acquisition team and shares market data to help our hiring team make better strategic decisions. I always went to Keith for our hardest to fill roles."
Kyle Wepler, Human Resources Lead, Owens Corning Composites | Technical Fabrics
"Keith partnered with my company and I as we needed to fill a high level Enterprise Lean Six Sigma position in Mexico and we were struggling to find a qualified candidate. Not only did Keith find a candidate, he found several that met our lofty requirements. We ultimately hired one of Keith’s candidates who drove an impressive program turnaround over the next years. In addition we hired one of his candidates for a factory management position. Later that year, Keith would again assist me in finding a great Enterprise Lean Six Sigma leader that has since been promoted and now runs our global six sigma program. That same year, Keith also helped us find a lean leader for an expat position. I greatly appreciate all of Keith’s help over the years and highly recommend him. Having worked with bad and average recruiters before Keith, I’ve learned the value of a great recruiter. A great recruiter takes time to understand your company’s culture and finds a qualified candidate that fits your corporate culture. Keith is truly a great recruiter."
Matt Swain, Global Director, Enterprise Lean Six Sigma, Littlefuse, Inc
“Chris is an excellent person to work with when looking for a new role for your career. He is incredibly detail oriented and knows the company he is representing extremely well. He then transfers that knowledge to you after he has determined you are a good candidate for the open role. He spends extra time ensuring you are prepared for the interview process and follows up with you quickly. I feel very comfortable that Chris is representing me just as well with the hiring company.”
Skip Miller, Global VP Quality (UK Based Composite & Polymer Company); Ex-VP Customer Service and Solutions, NA, CHEP USA; Ex-Global Manufacturing Manager, GE
“Chris Rios is a rare search executive who balances dedication to corporate clients with attention to candidates’ concerns and interests. He will talk like a CEO in any major industry – well aware of business trends and needs, in every segment he serves. A strong advocate and communicator, Chris will treat you with genuine interest, because he values lasting relations.
Neusa Hirota, Global HR Executive, Organizational Development Leader OD Leader, Gerdau Long Steel, NA; Ex-Senior Learning Officer, The World Bank Group
“We all understand the angst of a career move...Chris is one of those rare people that will put everything at ease to make the transition a great experience. Besides being a reliable source of information and an extraordinary ambassador for both the company trying to recruit talent and the individual looking for a new opportunity, the most important quality that Chris displays is Integrity. I believe this quality is truly rare in the world of professional recruitment.”
Ven Bontha, Vice President, Customer Experience, CEMEX, Inc.
The need for Customer and Employee Experience professionals and their unique talents is growing exponentially. Chris and the team at Blue Rock have immersed themselves into becoming knowledgeable in this dynamic field and they take the discipline of Customer Experience to heart. The Blue Rock team is remarkable in developing a deep understanding of client needs and carefully and meticulously matching the brand's needs to the potential candidate. For the Blue Rock team, the most careful attention to match expectations, listening to their clients, and providing thought leadership in talent acquisition and development have earned them both client and candidate respect. Their personalized, in depth, tailored relationships make them stand out in a world of professional recruiting. Diane Magers, CEO, Customer Experience Professionals Association
Diane Magers, CEO, Customer Experience Professionals Association
“I found Nancy to be engaged with a sense of urgency and a true sense of what was going to be a solid long-term fit for me, along with keeping her client’s best interests at the forefront. She was always available and a pleasure to work with. Her follow-up and detailed knowledge of the company, as well as the state of the marketplace was a huge comfort to me. I knew I was in good hands.”
Candidate, VP Operations, North America - 1,000 + Unit Automotive Services Franchisor
"The Blue Rock Team did a tremendous job bringing us a highly qualified and targeted list of great candidates for our rapidly growing franchise business. They were efficient and professional in all dealings with us and assisted us in signing our top prospect. We intend to use Blue Rock again for all executive searches.”
Pete Moore, Managing Partner Integrity Square; Co-founder, Carolina Restaurant Partners
“I have worked with Nancy Estep for over 20 years. She is a pleasant, hard-working leader who is not afraid to take on a challenging project. She is reliable, tireless and a take-charge person who is able to present creative strategies and tactics, and clearly communicate the benefits both up and down the organization chart. She has helped my businesses solve a multitude of problems, from finding the best talent available to helping our franchisees recruit, select, and qualify potential buyers. In her work with our business, Nancy integrates herself into the leadership team to drive results. She is a great person, an impressive leader, and a talent that can be successfully utilized in multiple ways.”
J.J. Sorrenti, President Safeguard Business Systems; Former SVP & GM GNC Franchising; Former CEO Huntington Learning Centers
"Ruben is one of the most knowledgeable HR leaders I know. Over the past eight years he helped me build teams in multiple organizations, provided exceptional coaching, and is strategic. He will help you solve HR problems. He has a unique eye for great people and has an uncanny ability to assess those he meets. He will get to the heart of the matter quickly and find you the highest caliber of talent. Coupled with this, on a personal level, he is one of the finest people I know."
Mark Klopfer, Senior Director of Talent Acquisition, Ellie Mae
"Ruben's attention to detail, willingness to get to know me (and my family), and insights made him a pleasure to work with during my most recent job search. I'd suggest that he effectively balances being an advocate for candidates and a good steward for his client companies."
John Kruep, Vice President HR Lower 48 Onshore, BP
"Ruben is a true business partner. He takes the time to get to know your business and how the role you are seeking to fill fits in to delivering against your objectives. He then challenges your thought process and opens you and your team up to candidates that might not have otherwise been on your list for consideration. The best talent for a role may not be in your industry, but could readily make the transition and be wildly successful if you are open to the possibility. Ruben delivers against his commitments in terms of high quality and timeliness and he is honest about what it is going to take “to get the deal done. It is a pleasure to work with him."
Gregory Lawless, Chief Human Resources Officer and Executive Vice President, Akorn, Inc.
"Ruben is an outstanding recruiter and business partner. He worked to quickly understand our business. Ruben and the Blue Rock team have made a direct impact to our company’s ability to meet our growth targets, and he is able to work effectively in a fast paced, ever-changing internal and external environment. I appreciate his insight and partnership greatly."
Jen Alessandra, Chief Human Resources Officer and Senior Vice President, Solarwinds, Inc.
"The Blue Rock team has made a direct impact to our company’s ability to meet our growth targets, and they are able to work effectively in a fast paced, ever-changing internal and external environment. Ruben is an outstanding recruiter and business partner. He worked to quickly understand our business. I appreciate his insight and partnership greatly."
Jen Alessandra, Chief Human Resources Officer and Senior Vice President, Solarwinds, Inc.
"I have worked with Blue Rock Founders for over 20 years. They are pleasant, hard-working leaders that are not afraid to take on a challenging project. Their team is reliable, tireless and take-charge…….able to present creative strategies and tactics, and clearly communicate the benefits both up and down the organization chart. In their work with our business, they integrated themselves into the leadership team to drive results."
J.J. Sorrenti, President, Safeguard Business Systems
“I have worked with the Blue Rock founders for over 20 years. They are pleasant, hard-working leaders who are not afraid to take on a challenging project. The BlueRock Search team is reliable, tireless and take-charge …… able to present creative strategies and tactics, and clearly communicate the benefits both up and down the organization chart. In their work with our business, their team integrated into our leadership team to drive results.”
J.J. Sorrenti, President, Safegaurd Business Systems
“The team at Blue Rock Search did a tremendous job bringing us a highly qualified and targeted list of great candidates. They were efficient and professional in all dealings with us and assisted us in signing our top prospect. We intend to use Blue Rock again for all executive searches.”
Pete Moore, Managing Partner, Integrity Square Co-Founder, Carolina Restaurant Partners