Month: December 2018

7 Ways To Incorporate Voice of the Employee into your VoC Program

Article by Justine Lambros at Intouch Insight, Posted by Chris Rios   There are many studies to prove the importance of engaged employees, but one benefit is clear: Engaged employees deliver better customer experiences (CX). Research from Forrester shows that customer experience leaders have more engaged employees than CX laggards and are also able to achieve …

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