Month: April 2019

Experience at the Core: Identifying and Activating Competencies for the Future, Part II

Author: Diane Magers, CCXP, Founder and CEO, Customer Experience Catalysts Edited by Christopher Rios, CX Practice Leader, Managing Partner In her previous article, Experience at the Core: Identifying and Activating Competencies for the Future, my friend Diane Magers (CEO of Customer Experience Catalysts) provided a toolbox to disrupt the status quo of our perceptions on …

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