29 Apr Ebook: Guide to Developing CX Job Descriptions
Customer Experience Professionals Association (CXPA) just published a new “Guide to Developing CX Job Descriptions” e-book that clarifies the value of critical CX roles and their distinct qualifications, responsibilities, and more. A great resource for any company looking to develop a strong CX program, and any individual setting CX career goals. https://bit.ly/2Wuxvzk
Special thanks to CXPA members Vicki Amon-Higa, Bob Azman, MBA, CCXP, Ruth Crowley, Barbie Fink, CCXP, Serena Riley, CCXP, Gabe Smith, CCXP, Michael Tamayo, for creating this north star resource, and for Christopher Rios and Blue Rock Search, LLC for sponsoring this very needed guide.