Christopher Rios, Founder and CX Practice Leader at Blue Rock Search, was recently featured on an episode of the podcast All Things Considered CX with Bob Azman. Chris discussed a variety of HR and CX issues, from the Great Resignation to CX trends and the challenges in finding a great CXO.
Throughout the episode, Chris and Bob talk through some of the most pressing issues facing HR teams today, particularly when it comes to the customer experience niche. A former executive chef, Chris offers a particularly creative approach to developing a thriving career in the CX field: EAT:
- Educate: continually learning and staying up to date on the latest technologies, trends, and skills, whether that’s through formal courses or online resources
- Advocate: being the best advocate for CX – and for yourselves as CX leaders
- Transform: embracing both the practical and the strategic side of CX and looking for opportunities to solve real business problems through CX
Chris also discusses the state of the CX market in 2022. With growing demand for CX experts, from analysts to executives and many other positions, there’s a lot to keep in mind when building a CX team or seeking a CX position. His discussion on the podcast includes thoughts on where the CX field is, where it’s going, what key qualities and skills executives are looking for, and how CX professionals can advance their careers, especially in a fast-changing landscape.
For anyone looking to learn more about the strategies and opportunities in the CX field, this episode is a must-listen. Stream it on Spotify, Apple Podcasts, Google Podcasts, iHeart Radio, or your favorite streaming platform now.