Edu-Tate: A Positive and Impactful Experience

In college, I first heard the term “edu-tate” in a talk by Dr. Samuel Betances. Today, the concept of “edu-tate” remains at the heart of many DEIB efforts.   The phrase combines two powerful actions: “educate” and “agitate,” the simultaneous act of educating and agitating just enough to produce the desired positive change in behaviors, […]

The Future of Hybrid Work

The challenges of the COVID-19 pandemic have transformed the way we think about work. One of the biggest shifts has been the rise of hybrid work, allowing employees to work part-time from home while still coming into the office part-time as well. The idea is to combine the best elements of work from home and […]

Are You Recruiting from the Right Talent Pools?

Whether you call it the Great Resignation, the Great Reshuffle, or any of the many names given to the COVID-era hiring woes, the fact remains that hiring in the CX world is tough these days. Competition for talent is intense, employees are changing their priorities, and the result is a frustratingly large number of job […]