Rob Lange
Agentic AI: The Next Big Shift in Customer Experience
If you’ve been following AI trends lately, you’ve probably noticed the term “Agentic AI” popping up more and more. It’s not just another buzzword, it’s a genuine shift in how we think about and use artificial intelligence, especially in functions like customer experience, operations, and talent acquisition. From Reactive to Proactive Most AI tools today […]
Women in Franchise Leadership: Breaking Barriers and Shaping the Future
In recent years, the franchising industry has witnessed a significant shift as more women ascend to leadership roles, transforming the landscape of business ownership and management. This evolution not only reflects broader societal changes but also underscores the unique strengths women bring to the franchising sector. The Rise of Women in Franchising Historically, franchising was […]
Jim Wentz
Scott Reilly
Franchisors Are Targeting Millennials and Gen Z — Here’s Why
Franchise brands across nearly every sector—from fitness and food to home services and tech—are shifting their development strategies to attract a younger generation of franchisees. Millennials (born 1981–1996) and even Gen Z (born 1997–2012) are increasingly seen not just as ideal consumers, but as ideal operators. Why? Because younger entrepreneurs bring a powerful combination of […]