Chris Rios

What Companies Should Know About Custodial and Single Dads

The overlapping demands of fatherhood and the workplace have been a challenge for working dads for a long time. With more single and custodial dads than ever, it’s particularly important for organizations to consider the unique needs of this group. Having a workplace that supports parents isn’t just about offering a bit of leave – …

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CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role

Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …

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Game Changer Strategy: Transform Your Organization with the Right Customer Experience (CX) Leader

Reinvention. It’s everywhere. Over the past year around the country and world, companies have collected a ton of data. Even at the most profitable companies, though, that data have led to some concerns.   Upheavals have led consumers and business-to-business (B2B) buyers to rethink how they purchase, becoming, in the words of one survey from …

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Why CX Leaders Should Care About Blockchain

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and …

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