Chris Rios

Three Areas Where Training Pays Off for Customer-Facing Franchise Employees

Blog, Pinnacle / By

Training may take a significant investment of time and energy, but it’s one area where franchise leaders shouldn’t cut corners. Excellent employee training leads to better outcomes overall, from delighted customers to loyal employees and more. Let’s consider three areas where training will provide real value to franchisees. DEALING WITH UNHAPPY CUSTOMERS The “front line” …

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What Companies Should Know About Custodial and Single Dads

Human Resources / By

The overlapping demands of fatherhood and the workplace have been a challenge for working dads for a long time. With more single and custodial dads than ever, it’s particularly important for organizations to consider the unique needs of this group. Having a workplace that supports parents isn’t just about offering a bit of leave – …

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CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role

Blog, Customer Experience / By

Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …

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Transform Your Organization with the Right Customer Experience (CX) Leader

Customer Experience / By

A Game Changer Strategy Reinvention. It’s everywhere. Over the past year around the country and world, companies have collected a ton of data. Even at the most profitable companies, though, that data have led to some concerns.   Upheavals have led consumers and business-to-business (B2B) buyers to rethink how they purchase, becoming, in the words …

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Why CX Leaders Should Care About Blockchain

Blog, Customer Experience / By

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and …

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