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- All
- Blog
- Customer Experience
- Employee Engagement
- Franchising
- Higher Education
- Hiring
- Human Resources
- Job Search Tips
- Leadership
- Pinnacle
- Working with Recruiters
The State of CX in 2022
In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) …
Three Areas Where Training Pays Off for Customer-Facing Franchise Employees
Training may take a significant investment of time and energy, but it’s one area where franchise leaders shouldn’t cut corners. …
The Talent Attraction & Retention Trinity: Culture, Compensation, and Career
What do you think is the most crucial factor in attracting and retaining top talent? Is it company culture, compensation, …
Competing with Multiple Brands
Franchising is all about expanding business and uncovering new opportunities, and more companies are seeing those opportunities in a multi-brand …
Can You Facilitate a DEI Initiative Without a Dedicated Department Head?
As more organizations realize the need for robust Diversity, Equity, and Inclusion (DEI) initiatives, many ask, “How can we facilitate …
Building a World-Class Team in a Work Anywhere World
The rise of the “work anywhere” world has opened new possibilities for franchise employers and workers alike. While the flexibility …
Equity Issues: A Conversation with Esther Aguilera
“If people and companies, both in public and private sectors, know the value and business impact contributed by the Latino …
The Talent You Need for Crisis Leadership in Higher Ed
Higher education has faced numerous challenges, from financial shifts to declining enrollment. When these little challenges become a crisis, having …
Blue Rock Celebrates Hispanic Heritage Month 2022
Hispanic Heritage Month offers us a chance to honor the Hispanic community’s vibrant diversity and incredible contributions. It’s also a …
Spotlight: Make-a-Wish Foundation
There’s a very good chance you’ve heard of the Make-a-Wish Foundation, but you might not know as much about the …
Unionization: What Franchises Should Know
It seems as though unions and unionization efforts are in the news every day. Should franchises be worried? How can …
The Pop-Up Office and Corporate Culture
Over the last few years, the very idea of a “workplace” or an “office” has been completely transformed. Remote and …
Spotlight: Appalachian Ministries of the Smokies
For many families in Tennessee, just meeting the most basic needs can be a struggle. Helping those families is at …
Spotlight: Ronald McDonald House Charities of Central Ohio
When a child faces a major medical emergency, normal life is turned upside down for their families. The stress of …
Recruiting for Higher Ed in Rural America
While the “classic” image of higher education is often focused on urban and suburban campuses, institutions in rural areas need …
The Talent You Need for Crisis Leadership
No matter how smoothly an organization usually runs, there will inevitably be bumps in the road. When those little speed …
Jobs in 2022: Mid-Year Numbers Report
With 2022 halfway over, the franchising world is continuing to see major shifts in the workforce, as the effects of …
Spotlight: Americans Helping Americans
Solving problems starts at home, right in our own communities. That’s the mission of Americans Helping Americans, an organization dedicated …