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  • All
  • Blog
  • Customer Experience
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  • Franchising
  • Higher Education
  • Hiring
  • Human Resources
  • Job Search Tips
  • Leadership
  • Pinnacle
  • Working with Recruiters

The State of CX in 2022

In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) …

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Three Areas Where Training Pays Off for Customer-Facing Franchise Employees

Training may take a significant investment of time and energy, but it’s one area where franchise leaders shouldn’t cut corners. …

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The Talent Attraction & Retention Trinity: Culture, Compensation, and Career

What do you think is the most crucial factor in attracting and retaining top talent? Is it company culture, compensation, …

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Competing with Multiple Brands

Franchising is all about expanding business and uncovering new opportunities, and more companies are seeing those opportunities in a multi-brand …

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Can You Facilitate a DEI Initiative Without a Dedicated Department Head?

As more organizations realize the need for robust Diversity, Equity, and Inclusion (DEI) initiatives, many ask, “How can we facilitate …

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Building a World-Class Team in a Work Anywhere World

The rise of the “work anywhere” world has opened new possibilities for franchise employers and workers alike. While the flexibility …

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Equity Issues: A Conversation with Esther Aguilera

“If people and companies, both in public and private sectors, know the value and business impact contributed by the Latino …

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The Talent You Need for Crisis Leadership in Higher Ed

Higher education has faced numerous challenges, from financial shifts to declining enrollment. When these little challenges become a crisis, having …

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Blue Rock Celebrates Hispanic Heritage Month 2022

Hispanic Heritage Month offers us a chance to honor the Hispanic community’s vibrant diversity and incredible contributions. It’s also a …

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Spotlight: Make-a-Wish Foundation

There’s a very good chance you’ve heard of the Make-a-Wish Foundation, but you might not know as much about the …

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Unionization: What Franchises Should Know

It seems as though unions and unionization efforts are in the news every day. Should franchises be worried? How can …

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The Pop-Up Office and Corporate Culture

Over the last few years, the very idea of a “workplace” or an “office” has been completely transformed. Remote and …

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Spotlight: Appalachian Ministries of the Smokies

For many families in Tennessee, just meeting the most basic needs can be a struggle. Helping those families is at …

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Spotlight: Ronald McDonald House Charities of Central Ohio

When a child faces a major medical emergency, normal life is turned upside down for their families. The stress of …

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Recruiting for Higher Ed in Rural America

While the “classic” image of higher education is often focused on urban and suburban campuses, institutions in rural areas need …

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The Talent You Need for Crisis Leadership

No matter how smoothly an organization usually runs, there will inevitably be bumps in the road. When those little speed …

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Jobs in 2022: Mid-Year Numbers Report

With 2022 halfway over, the franchising world is continuing to see major shifts in the workforce, as the effects of …

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Spotlight: Americans Helping Americans

Solving problems starts at home, right in our own communities. That’s the mission of Americans Helping Americans, an organization dedicated …

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