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Charity Spotlight: VeloSano
Today’s medical researchers are making greater strides than ever before. To make their work a reality, though, they need funding …
Today’s Outlook: Views from Three Franchise Leaders
The last few years have been filled with change, to say the least. How can franchises get 2023 off to …
Looking into the HR Crystal Ball: What’s Ahead for Leaders and Organizations
As we head into 2023, HR executives continue to face challenges. While I believe the “Great Resignation” is now in …
2023 Hiring and Workplace Trends
2023 is just around the corner – so what workplace trends should we be prepared for? Indeed and Glassdoor have …
Five Insights to Make Hybrid Work a Success
One of the biggest shifts in the workplace over the last few years has been the boom in remote and …
Santa Shortages Indicate Larger Staffing Concerns
Santa Claus passing out gifts at the holiday party, taking pictures with him at the mall, and catching him in …
Charity Spotlight: Alzheimer’s Foundation of America
Alzheimer’s disease has devastated so many families, but many organizations are doing the work to find out more about the …
Charity Spotlight: Mission of Hope
For many families, just meeting the most basic needs can be a struggle. In rural Appalachia, dire poverty and a …
The Importance of the “Right” Employer for Career Advancement
Does it really matter where you work? According to the results of a new study, it can have an enormous …
Charity Spotlight: Environmental Working Group
Now more than ever, people are paying attention to the impact of their actions, both big and small, on future …
Customer Experience and Branding
Brand experience and customer experience are closely related but distinct concepts. In fact, understanding the distinction between them is key …
Quiet Quitting: How Franchises Can React
Quiet quitting. What began as a viral video has become one of the most talked about (and written about) topics …
Edu-Tate: A Positive and Impactful Experience
In college, I first heard the term “edu-tate” in a talk by Dr. Samuel Betances. Today, the concept of “edu-tate” …
The Future of Hybrid Work
The challenges of the COVID-19 pandemic have transformed the way we think about work. One of the biggest shifts has …
Are You Recruiting from the Right Talent Pools?
Whether you call it the Great Resignation, the Great Reshuffle, or any of the many names given to the COVID-era …
The State of CX in 2022
In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) …
Three Areas Where Training Pays Off for Customer-Facing Franchise Employees
Training may take a significant investment of time and energy, but it’s one area where franchise leaders shouldn’t cut corners. …
The Talent Attraction & Retention Trinity: Culture, Compensation, and Career
https://youtu.be/UPk1bwcNFgg What do you think is the most crucial factor in attracting and retaining top talent? Is it company culture, …