Imagine this scenario: a colleague offers to flip a coin and give you $20 if it lands on heads. If it lands on tails, you give him $20. Stop and ponder; would you accept that bet? For most of us, the answer is no. Behavioral science experts Amos Tversky and Daniel Kahneman performed an experiment …
A recent article penned for Inc by Suzanne Lucas made the bold statement: “Dear Hiring Manager, Perhaps You Should Write the Thank You Note.” She continues: “The traditional thank you note is from candidate to hiring manager. That’s wrong… Just what are you exactly thanking the manager for? Taking the time to talk with you …
Stephanie Thum and I had a great time collaborating as co-authors on this post. Stephanie is the founding principal of Practical CX. Read more about Stephanie here and follow me on Twitter here. Do a Google search for “Chief Customer Officer” and you’ll find almost every day that another company has hired their first, or …
5 Tips for CEOs: A Practical Guide to Hiring a Chief Experience Officer Read More »
By Stephanie Thum, CCXP Want to score your next big CX role? Chris Rios has a no-nonsense game plan for you. Last year just before global Customer Experience Day, I had a chance to sit down with Chris Rios and talk about career paths for CX pros in this CXPA webinar. Chris is the …
Author —Karen Schmidt Reprinted by Nancy Estep When it rains, it pours; most are familiar with this phrase. It’s what we use to describe the inertia of negative circumstances building and snowballing. Can you think of the equivalent phrase used to describe the opposite? The experience of positive inertia? “Just look at the bright …
As I travel abroad and work across industries, one of the most common questions I get asked is “How do I transition into a CX role? I recently caught up with fellow CXPA member and CX Recruiting specialist Chris Rios, to hear the latest on CX recruiting trends. Chris reminds us of what it means to be …
The state of the CX Profession in 2019 – A Recruiters Perspective Read More »
