Experience at the Core: Identifying and Activating Competencies for the Future, Part II

Author: Diane Magers, CCXP, Founder and CEO, Customer Experience Catalysts Edited by Christopher Rios, CX Practice Leader, Managing Partner In her previous article, Experience at the Core: Identifying and Activating Competencies for the Future, my friend Diane Magers (CEO of Customer Experience Catalysts) provided a toolbox to disrupt the status quo of our perceptions on …

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Revenue Recognition Rules Change Just Got Real…What are You Doing About It?

Just last week I read a blog in which a Partner in a major National CPA firm was quoted as saying “that there are ways around the rules” –  these are not mis-quotes. Meanwhile, the New Revenue Recognition Rules just got real. It is amazing that “AS 606 Revenue from Contracts with Customers” aka “The …

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Experience at the Core: Identifying and Activating Competencies for the Future

Author:  Diane Magers, CCXP, Founder and CEO, Experience Catalysts Edited by Jenelle Berrien Our world is constantly changing and transforming. As technology enables businesses to move at faster speeds, there is a continuous rise in Customer Experience expectations that touch all of us – as customers, employees, partners and suppliers. These changes have been a catalyst for …

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