21 Employee Engagements for 2019

Article Written by Jock Purtle Employee engagement for many businesses is alarmingly low, and a poor level of employee engagement can stifle productivity and reduce retention rates, among other problems, preventing your business from reaching its true potential.  Yet this doesn’t have to be the case. An active management staff and a company that places employee …

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7 Ways To Incorporate Voice of the Employee into your VoC Program

Article by Justine Lambros at Intouch Insight, Posted by Chris Rios   There are many studies to prove the importance of engaged employees, but one benefit is clear: Engaged employees deliver better customer experiences (CX). Research from Forrester shows that customer experience leaders have more engaged employees than CX laggards and are also able to achieve …

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