Coach Bootcamp: A Strategic Approach to Transforming Supervisors Into Coaches in a Call Center Environment

Article by Lynn Holmgren, Posted by Chris Rios   Dr. W. Edwards Deming, who originated Total Quality Management, said, “It is not enough to do your best; you must know what to do, and then do your best.” Coach Bootcamp is a transformational approach used to develop frontline leaders; moving them from compliance supervisors into …

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The 3 Most Important Things to Look for When Hiring a Franchise Sales Leader

Having a top Franchise Sales pro leading your franchise sales team is key to your brands bottom line.  Beyond the increase in franchise sales and fees collected, there are important key correlations between a great franchise sales leader and your long-term royalty income that makes it imperative for you to hire the right sales leader …

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people analytics

The Power of People Analytics in the Modern Workplace

We’re fortunate to live in a time when it’s easier than ever to understand what motivates people to make decisions. And it’s “big data” that we have to thank for it. With more than half the world’s population now online, there’s unprecedented access to the habits, preferences, and processes that drive people. Most companies know …

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