Employee recognition programs can improve productivity in the customer experience space by motivating employees. When a team feels appreciated, they become more engaged, more focused, and more driven. Here’s how employee recognition can be used to increase productivity. Why Employee Recognition Is Important As demographics in the workplace have shifted from baby boomers to millennials, …

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As the economy continues its rapid transition toward automation, the customer experience field requires strong leadership to keep customers engaged. Soft skills, such as communication and emotional intelligence, will be the skills that set the best leaders apart from the mediocre. The following are some essential leadership soft skills that are most important in customer …

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