How Employee Experience and Customer Experience are Intertwined

How Employee Experience and Customer Experience are Intertwined

When you create a rewarding experience for your customers, you start to build a sense of loyalty. Customers are more likely to come back and spend more money on your products or services. What some companies don’t realize is that employee experience can have a substantial effect on customer experience. What Makes Customer Experience Positive? …

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How Company Culture Can Improve Your Franchise

How Company Culture Can Improve Your Franchise

Company culture refers to the values, behaviors, policies, and interactions that give an organization its identity. By creating a positive company culture, you can improve the performance of your franchise, create a more motivated and engaged team, provide a shared sense of purpose, and establish a favorable reputation. Below we’ll explore the ways company culture …

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Director of Diversity roles in Growing Demand: Here’s Why

Director of Diversity roles in Growing Demand: Here’s Why

In the last five years, the number of people employed as director of diversity has doubled, and the demand for this role is only set to increase in the coming years. Many companies have realized that more inclusive leadership translates into improved creativity, higher growth, and better productivity. In the year 2019, inclusivity-related job postings …

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Tips to Overcome Remote Work Challenges

Tips to Overcome Remote Work Challenges

Many professionals in customer experience are doing more of their work from home, even before the pandemic started. Now, remote work is more common than ever. However, remote work comes with a fair share of challenges, especially for professional who are working from home for the first time. These tips will help you overcome remote …

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How to Become Aware of Bias when Evaluating Employees

How to Become Aware of Bias When Evaluating Employees

Employee evaluation plays an important part in ensuring that franchise businesses succeed. Unconscious biases can not only make the evaluation process less accurate, it can alienate your team members and cultivate unnecessary tension. These strategies can help you become more aware of bias when evaluating employees. Encourage Self-Assessments One way to become more aware of …

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