How to Create a Company Culture That Boosts Productivity

How to Create a Company Culture That Boosts Productivity

High pressure work environments are the norm in many professions as organizations push their employees to perform and produce. Although this strategy might be an effective short-term approach, it usually leads to a negative work culture and burnout among employees. As leaders in the customer experience industry, we encourage companies to promote positivity and wellbeing …

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How Franchisees are Adapting to the New Economy

How Franchisees are Adapting to the New Economy

COVID-19 has drastically altered the economy, forcing businesses and industries to adapt to a new normal. Social distancing guidelines have forced many stores and restaurants to close their shops and switch to operating remotely. Franchisees have been hit hard by the economic downturn, but many are weathering the storm and some are even prospering more …

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Top Skills You Need If You Manage Others

Top Skills You Need If You Manage Others

In Human Resources, strong team management skills, such as emotional intelligence and honesty, are essential to ensure your team is productive, engaged, and motivated. If you’re in a leadership role where you manage others, it’s essential to continue to hone your skills. Here some of the top skills you need if you manage others. Emotional …

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How to Maximize Customer Experience for Small Companies

How to Maximize Customer Experience for Small Companies

Poor customer experience can cost companies billions of dollars per year. Yet successful customer experience management is getting even more complex thanks to the growing number of channels that people use to communicate. For instance, just consider the fact that an average person can have well over 300 followers on social media. It doesn’t take …

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More Millennials Are Considering Franchise Opportunities

More Millennials Are Considering Franchise Opportunities

From coffee shops to convenience stores, one trend we are following closely is the fact that millennials are starting businesses at a younger age than previous generations. Since they represent the future, it’s important to ensure that franchise systems are set up to attract younger owners. Here is why more millennials are considering franchise opportunities, …

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The Importance of Candidate Experience When Hiring Talent

The Importance of Candidate Experience When Hiring Talent

In Human Resources, treating candidates well is an essential element in a successful hiring strategy. Attracting and retaining top talent is dependent on treating potential candidates with care and respect. Because of the high-touch process involved, working with an HR recruiter can set your company apart and increase your odds of landing the best talent. …

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