Thoughts on getting ready for “The Restart” in franchising from John Francis

Last month, we dove into the chaos of the COVID-19 CoronaVirus outbreak business shutdown and shared some ideas and tips to help franchise business owners. Much has happened in the past few weeks, and now I want to share ideas on taking steps to get ready for what’s next. These past couple of weeks, much focus …

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Ebook: Guide to Developing CX Job Descriptions

Customer Experience Professionals Association (CXPA) just published a new “Guide to Developing CX Job Descriptions” e-book that clarifies the value of critical CX roles and their distinct qualifications, responsibilities, and more. A great resource for any company looking to develop a strong CX program, and any individual setting CX career goals. https://bit.ly/2Wuxvzk Special thanks to CXPA members Vicki …

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How to Manage a Remote Team Successfully PART 2: Structure, expectations and processes

The second part of our mini series on how to effectively manage a remotely working team is on structure, expectations and processes. Structure, expectations and processes If you’re working with an office team which is suddenly now working from home, it’s important to remember that their days have completely changed.  While people with WFH experience know …

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Best Practices for On-Boarding a Remote employee… #remoteworks

  Onboarding is a hugely important part of welcoming anyone new to your team. First days traditionally are a whirlwind of tech set-up, meeting the team, sorting out your desk and most crucially, finding out where the biscuits are kept. More seriously, the data surrounding effective employee onboarding show that it can increase employee performance by up to …

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