Customer Experience

CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role

Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …

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Game Changer Strategy: Transform Your Organization with the Right Customer Experience (CX) Leader

Reinvention. It’s everywhere. Over the past year around the country and world, companies have collected a ton of data. Even at the most profitable companies, though, that data have led to some concerns.   Upheavals have led consumers and business-to-business (B2B) buyers to rethink how they purchase, becoming, in the words of one survey from …

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Why CX Leaders Should Care About Blockchain

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and …

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All Things Considered CX Podcast Features Blue Rock Search’s Christopher Rios

Christopher Rios, Founder and CX Practice Leader at Blue Rock Search, was recently featured on an episode of the podcast All Things Considered CX with Bob Azman. Chris discussed a variety of HR and CX issues, from the Great Resignation to CX trends and the challenges in finding a great CXO.   Throughout the episode, …

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