Customer Experience

The Rise of Algorithmic Hiring: What to Know About AI in the Recruiting World

On some level, the vast majority of companies use it – but many are finding it produces some unexpected results. This is algorithmic hiring, and it’s one of the hottest topics in recruiting and HR right now.   Applications of Algorithmic Hiring For the most part, algorithmic hiring is not happening as a standalone process. …

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Conscious Bias in the Workplace

We’re accustomed to hearing “bias” and immediately having a negative perception. While it can have a number of adverse effects, when bias is appropriately recognized and leveraged, it has the potential to open doors to a more potent leadership model and a more diverse, inclusive organization.   Conscious and Unconscious Bias  Bias comes in many …

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Customer Experience and Branding

Brand experience and customer experience are closely related but distinct concepts.  In fact, understanding the distinction between them is key to creating a successful and sustainable marketing strategy. Here’s how to ensure you’re giving customers what they are looking for in 2022.   Brand Experience vs. Customer Experience Brand experience is the overarching experience or …

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CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role

Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …

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