Brand experience and customer experience are closely related but distinct concepts. In fact, understanding the distinction between them is key to creating a successful and sustainable marketing strategy. Here’s how to ensure you’re giving customers what they are looking for in 2022. Brand Experience vs. Customer Experience Brand experience is the overarching experience or …
Whether you call it the Great Resignation, the Great Reshuffle, or any of the many names given to the COVID-era hiring woes, the fact remains that hiring in the CX world is tough these days. Competition for talent is intense, employees are changing their priorities, and the result is a frustratingly large number of job …
In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) function. It’s a fast-growing function, as organizations compete to attract and retain top talent and to develop the best possible customer experience to set them apart. Statistics from the past few years prove the …
Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …
CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role Read More »
A Game Changer Strategy Reinvention. It’s everywhere. Over the past year around the country and world, companies have collected a ton of data. Even at the most profitable companies, though, that data have led to some concerns. Upheavals have led consumers and business-to-business (B2B) buyers to rethink how they purchase, becoming, in the words …
Transform Your Organization with the Right Customer Experience (CX) Leader Read More »
Employee Expectations The world is changing, and employee expectations are changing along with it. The last few years have seen enormous shifts in the work world, from employee and customer priorities to the very nuts and bolts of how, when, and where we work. One of the other major shifts is how strongly employees are …
Environmental Factors Impacting Talent Acquisition Read More »
