Based out of Mt. Pleasant, Texas, Diamond C Trailers has been an industry leader in the trailer manufacturing sector since 1985. The company is proud to be a family-owned business based on the values of honesty, respect, humility, and integrity. It’s those very values that led the company to make its latest major decision: hiring …
CX in Manufacturing: How Diamond C Trailers is Taking a Leadership Role Read More »
Reinvention. It’s everywhere. Over the past year around the country and world, companies have collected a ton of data. Even at the most profitable companies, though, that data have led to some concerns. Upheavals have led consumers and business-to-business (B2B) buyers to rethink how they purchase, becoming, in the words of one survey from …
The world is changing, and employee expectations are changing along with it. The last few years have seen enormous shifts in the work world, from employee and customer priorities to the very nuts and bolts of how, when, and where we work. One of the other major shifts is how strongly employees are prioritizing sustainability …
Environmental Factors Impacting Talent Acquisition Read More »
Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and …
Christopher Rios, Founder and CX Practice Leader at Blue Rock Search, was recently featured on an episode of the podcast All Things Considered CX with Bob Azman. Chris discussed a variety of HR and CX issues, from the Great Resignation to CX trends and the challenges in finding a great CXO. Throughout the episode, …
All Things Considered CX Podcast Features Blue Rock Search’s Christopher Rios Read More »
CX is a major focus for many companies. A CX analyst fits neatly into any organization, no matter what the specific strategy looks like. Implementing a CX strategy typically requires the collection of significant data, which then must be organized and synthesized to reveal the kinds of insights that can improve CX strategy for …
The Increasingly Important Role of the CX Analyst Read More »
