Employee Engagement

How Employee Experience and Customer Experience are Intertwined

How Employee Experience and Customer Experience are Intertwined

When you create a rewarding experience for your customers, you start to build a sense of loyalty. Customers are more likely to come back and spend more money on your products or services. What some companies don’t realize is that employee experience can have a substantial effect on customer experience. What Makes Customer Experience Positive? …

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Director of Diversity roles in Growing Demand: Here’s Why

Director of Diversity roles in Growing Demand: Here’s Why

In the last five years, the number of people employed as director of diversity has doubled, and the demand for this role is only set to increase in the coming years. Many companies have realized that more inclusive leadership translates into improved creativity, higher growth, and better productivity. In the year 2019, inclusivity-related job postings …

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Tips to Overcome Remote Work Challenges

Tips to Overcome Remote Work Challenges

Many professionals in customer experience are doing more of their work from home, even before the pandemic started. Now, remote work is more common than ever. However, remote work comes with a fair share of challenges, especially for professional who are working from home for the first time. These tips will help you overcome remote …

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How to Create a Company Culture That Boosts Productivity

How to Create a Company Culture That Boosts Productivity

High pressure work environments are the norm in many professions as organizations push their employees to perform and produce. Although this strategy might be an effective short-term approach, it usually leads to a negative work culture and burnout among employees. As leaders in the customer experience industry, we encourage companies to promote positivity and wellbeing …

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Top Skills You Need If You Manage Others

Top Skills You Need If You Manage Others

In Human Resources, strong team management skills, such as emotional intelligence and honesty, are essential to ensure your team is productive, engaged, and motivated. If you’re in a leadership role where you manage others, it’s essential to continue to hone your skills. Here some of the top skills you need if you manage others. Emotional …

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