In Human Resources, strong team management skills, such as emotional intelligence and honesty, are essential to ensure your team is productive, engaged, and motivated. If you’re in a leadership role where you manage others, it’s essential to continue to hone your skills. Here some of the top skills you need if you manage others. Emotional …
Poor customer experience can cost companies billions of dollars per year. Yet successful customer experience management is getting even more complex thanks to the growing number of channels that people use to communicate. For instance, just consider the fact that an average person can have well over 300 followers on social media. It doesn’t take …
How to Maximize Customer Experience for Small Companies Read More »
In Human Resources, treating candidates well is an essential element in a successful hiring strategy. Attracting and retaining top talent is dependent on treating potential candidates with care and respect. Because of the high-touch process involved, working with an HR recruiter can set your company apart and increase your odds of landing the best talent. …
The Importance of Candidate Experience When Hiring Talent Read More »
The customer experience market has changed drastically in the last few years as customer’s expectations have evolved with technological changes. Now much of the customer experience occurs online and through mobile apps. These are some of the biggest trends in the customer experience market right now. Demand Remains High Despite the difficult circumstances this year …
Current Trends in the Customer Experience Market Read More »
A new challenge many employers face is how to effectively manage the full range of generations who are currently engaged in the workforce. Hiring managers and recruiters are experiencing a gradual transition from older workers who were primarily focused on salary and retirement, to younger employees who pay particular attention to the social issues that …
3 Ways to Attract Better Talent by Addressing Work-Life and Social Issues Read More »
