When you create a rewarding experience for your customers, you start to build a sense of loyalty. Customers are more likely to come back and spend more money on your products or services. What some companies don’t realize is that employee experience can have a substantial effect on customer experience. What Makes Customer Experience Positive? …
How Employee Experience and Customer Experience are Intertwined Read More »
In the last five years, the number of people employed as director of diversity has doubled, and the demand for this role is only set to increase in the coming years. Many companies have realized that more inclusive leadership translates into improved creativity, higher growth, and better productivity. In the year 2019, inclusivity-related job postings …
Director of Diversity roles in Growing Demand: Here’s Why Read More »
Many professionals in customer experience are doing more of their work from home, even before the pandemic started. Now, remote work is more common than ever. However, remote work comes with a fair share of challenges, especially for professional who are working from home for the first time. These tips will help you overcome remote …
Most business leaders already know how diverse talent helps a company and the workplace. Yet, hiring people from underrepresented groups is only the first step. If you do not promote an inclusive organizational culture to go with it, then it will be difficult to retain employees and may even put a company at legal risk. …
High pressure work environments are the norm in many professions as organizations push their employees to perform and produce. Although this strategy might be an effective short-term approach, it usually leads to a negative work culture and burnout among employees. As leaders in the customer experience industry, we encourage companies to promote positivity and wellbeing …
How to Create a Company Culture That Boosts Productivity Read More »
In Human Resources, strong team management skills, such as emotional intelligence and honesty, are essential to ensure your team is productive, engaged, and motivated. If you’re in a leadership role where you manage others, it’s essential to continue to hone your skills. Here some of the top skills you need if you manage others. Emotional …
