Poor customer experience can cost companies billions of dollars per year. Yet successful customer experience management is getting even more complex thanks to the growing number of channels that people use to communicate. For instance, just consider the fact that an average person can have well over 300 followers on social media. It doesn’t take …
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In Human Resources, treating candidates well is an essential element in a successful hiring strategy. Attracting and retaining top talent is dependent on treating potential candidates with care and respect. Because of the high-touch process involved, working with an HR recruiter can set your company apart and increase your odds of landing the best talent. …
The Importance of Candidate Experience When Hiring Talent Read More »
The customer experience market has changed drastically in the last few years as customer’s expectations have evolved with technological changes. Now much of the customer experience occurs online and through mobile apps. These are some of the biggest trends in the customer experience market right now. Demand Remains High Despite the difficult circumstances this year …
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A new challenge many employers face is how to effectively manage the full range of generations who are currently engaged in the workforce. Hiring managers and recruiters are experiencing a gradual transition from older workers who were primarily focused on salary and retirement, to younger employees who pay particular attention to the social issues that …
3 Ways to Attract Better Talent by Addressing Work-Life and Social Issues Read More »
It doesn’t take long to realize the competitive edge you gain by forging a successful partnership with a veteran recruiter. From planning and strategizing to delivering key talent who will make a real difference in your organization’s success, a growing number of companies are leveraging recruiting firms to find top-tier talent in the customer experience …
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