Human Resource leaders occupy a unique role. Our job is to look at people, not just in one department, but across an entire organization. Seeing both reality and possibilities, we help company leaders (and fellow employees) chart the best path through the rocky landscape of change. As you plan your steps for 2021, here are …
Looking into the HR Crystal Ball: 2021 Predictions from Blue Rock Search Read More »
After such an eventful 2020, the coming year is going to be an interesting time for customer experience as businesses try to adjust to changes in the behaviors and expectations of their customers. Here are some of the customer experience trends that are on the rise right now. Digital Experiences Companies across many different industries …
The success of a franchised business often comes down to who you hire. Your employees determine if you deliver a reliable product or service and provide customers with an enjoyable experience, which makes them your most important investment. For this reason, you can’t afford to make poor hiring decisions. Here are three hiring mistakes you …
You may have mastered the art of the in-person interview, but with remote roles on the rise, now you may find yourself having to ace virtual one. Remote roles are becoming much more prominent in the customer experience field. Consequently, virtual interviews are also becoming increasingly popular. These tips will help you make a great …
Make a Great Impression when Interviewing for a Remote Role Read More »
No matter how excited you may be about starting a new job, it is still important to hand in your resignation as gracefully as possible. You want to keep your reputation and your professional network intact. At Blue Rock Search one of the services we offer our candidates that have been offered a new role, …
Employee recognition programs can improve productivity in the customer experience space by motivating employees. When a team feels appreciated, they become more engaged, more focused, and more driven. Here’s how employee recognition can be used to increase productivity. Why Employee Recognition Is Important As demographics in the workplace have shifted from baby boomers to millennials, …
How Using Employee Recognition Improves Productivity Read More »
