Phone and video interviews are becoming more common across many industries because they are more efficient and cost-effective than meeting in person. They have also become the norm when face-to-face interviews are limited due to the pandemic. Yet phone interviews have their own unique strengths and challenges. Below we’ll cover five key phone interview tips to …
As the economy continues its rapid transition toward automation, the customer experience field requires strong leadership to keep customers engaged. Soft skills, such as communication and emotional intelligence, will be the skills that set the best leaders apart from the mediocre. The following are some essential leadership soft skills that are most important in customer …
Back in March, many businesses across the country had to abruptly shut their doors and switch to a remote work environment. While some offices and retail and restaurant units remain at least partially closed, many businesses have started to transition back to working in-person. People are going to have mixed feelings about returning to work. …
When you create a rewarding experience for your customers, you start to build a sense of loyalty. Customers are more likely to come back and spend more money on your products or services. What some companies don’t realize is that employee experience can have a substantial effect on customer experience. What Makes Customer Experience Positive? …
How Employee Experience and Customer Experience are Intertwined Read More »
Company culture refers to the values, behaviors, policies, and interactions that give an organization its identity. By creating a positive company culture, you can improve the performance of your franchise, create a more motivated and engaged team, provide a shared sense of purpose, and establish a favorable reputation. Below we’ll explore the ways company culture …
Many professionals in customer experience are doing more of their work from home, even before the pandemic started. Now, remote work is more common than ever. However, remote work comes with a fair share of challenges, especially for professional who are working from home for the first time. These tips will help you overcome remote …
