Leadership

Essential Leadership Soft Skills

Essential Leadership Soft Skills

As the economy continues its rapid transition toward automation, the customer experience field requires strong leadership to keep customers engaged. Soft skills, such as communication and emotional intelligence, will be the skills that set the best leaders apart from the mediocre. The following are some essential leadership soft skills that are most important in customer …

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How Employee Experience and Customer Experience are Intertwined

How Employee Experience and Customer Experience are Intertwined

When you create a rewarding experience for your customers, you start to build a sense of loyalty. Customers are more likely to come back and spend more money on your products or services. What some companies don’t realize is that employee experience can have a substantial effect on customer experience. What Makes Customer Experience Positive? …

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How Company Culture Can Improve Your Franchise

How Company Culture Can Improve Your Franchise

Company culture refers to the values, behaviors, policies, and interactions that give an organization its identity. By creating a positive company culture, you can improve the performance of your franchise, create a more motivated and engaged team, provide a shared sense of purpose, and establish a favorable reputation. Below we’ll explore the ways company culture …

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Tips to Overcome Remote Work Challenges

Tips to Overcome Remote Work Challenges

Many professionals in customer experience are doing more of their work from home, even before the pandemic started. Now, remote work is more common than ever. However, remote work comes with a fair share of challenges, especially for professional who are working from home for the first time. These tips will help you overcome remote …

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