leadership

How to Maximize Customer Experience for Small Companies

How to Maximize Customer Experience for Small Companies

Poor customer experience can cost companies billions of dollars per year. Yet successful customer experience management is getting even more complex thanks to the growing number of channels that people use to communicate. For instance, just consider the fact that an average person can have well over 300 followers on social media. It doesn’t take …

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Current Trends in the Customer Experience Market

Current Trends in the Customer Experience Market

The customer experience market has changed drastically in the last few years as customer’s expectations have evolved with technological changes. Now much of the customer experience occurs online and through mobile apps. These are some of the biggest trends in the customer experience market right now. Demand Remains High Despite the difficult circumstances this year …

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How to Work with a Recruiter and Make Great Hires

How to Work with a Recruiter and Make Great Hires

It doesn’t take long to realize the competitive edge you gain by forging a successful partnership with a veteran recruiter. From planning and strategizing to delivering key talent who will make a real difference in your organization’s success, a growing number of companies are leveraging recruiting firms to find top-tier talent in the customer experience …

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