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Three Areas Where Training Pays Off for Customer-Facing Franchise Employees

Training may take a significant investment of time and energy, but it’s one area where franchise leaders shouldn’t cut corners. Excellent employee training leads to better outcomes overall, from delighted customers to loyal employees and more. Let’s consider three areas where training will provide real value to franchisees. DEALING WITH UNHAPPY CUSTOMERS The “front line” …

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The Talent Attraction & Retention Trinity: Culture, Compensation, and Career

What do you think is the most crucial factor in attracting and retaining top talent? Is it company culture, compensation, or career growth and development? As it turns out, it’s not an “either/or” situation, but more of a “yes, and.” A three-pronged approach built around culture, compensation, and career can give organizations an edge in …

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Competing with Multiple Brands

Franchising is all about expanding business and uncovering new opportunities, and more companies are seeing those opportunities in a multi-brand approach. Could multi-brand franchising open new doors, or does it run the risk of creating unnecessary internal competition? MULTI-BRAND FRANCHISING AND DIVERSIFICATION Multi-brand franchising can be a smart move for entrepreneurs, especially those looking for …

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Can You Facilitate a DEI Initiative Without a Dedicated Department Head?

As more organizations realize the need for robust Diversity, Equity, and Inclusion (DEI) initiatives, many ask, “How can we facilitate these conversations and changes when we don’t have the resources to create a department or hire a dedicated executive?” While DEI initiatives can certainly be handled without a full-time department head, the process will require …

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