Customer Experience Executive Search

Find Talented Customer Experience Executives with Blue Rock Search

The race is on to find customer experience executive leadership at all types of organizations around the globe. Yet, many companies find it challenging to find their right-fit person who can envision and implement a strategic plan to transform the customer’s experience and improve business outcomes.

Blue Rock Search, an MBE Certified executive search firm, gives you the competitive edge you need. We have the contacts, the process, and the skills to attract the right talent and connect you to strategic leaders who will transform your organization.

The Blue Rock Customer Experience Executive Search team is led by Practice Leader, Ruben Moreno, in partnership with Dawn Russell, Director of Executive Search. Ruben and Dawn bring over three decades of business experience to recruiting C-Suite Customer Experience executives and their teams. Change to Once we understand your goals and ideal candidate profile our team develops a comprehensive plan to attract and hire the desired customer experience leader.

Finding CX Unicorns

Many organizations that successfully fill other executive roles still find it challenging to find quality candidates for CX C-suite positions. Job requirements are complex. CX executives must work with sales, marketing, IT, and operations, and understand data and people. They are tasked with increasing engagement, ensuring retention, and creating loyalty. To do this, they must have the strategic vision and skills to craft a customer journey that fulfills customers’ needs and aspirations while still being able to be profitably executed by fellow employees.

Blue Rock Search has the required depth in skills and contacts to find the right CX executive to champion change within your organization. With a process honed by experience, we know where to look and what to ask to find the person who ensures you are in the best position to win in your market.

Testimonials

Dawn Russell

Practice Leader

As Managing Director of Executive Search for Blue Rock Search, Dawn brings her Social Talent Black Belt skills and deep analytic abilities to bear, developing quality talent pipelines for a variety of diverse industries focused in Customer Experience. Dawn is the only Director of Recruiting at Blue Rock Search that is equally knowledgeable in three of our four specialties including: Customer Experience, Franchise, and Human Resources. The very first official hire at Blue Rock Search, Dawn has become an indispensable resource for the entire team.

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Meet the Customer Experience Team

  • Bryan Vass
  • Dawn Russell
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Recent Searches for Customer Experience Executives

Blue Rock Search has worked with a wide range of industries to find right-fit people for critical customer experience roles in various departments. Our recent placements include:

  • SVP Customer Success and Professional Services, $35MM Tech Company
  • Sr Manager Workforce Management – Call Center, $500B Retailer
  • Senior HR Manager, Nissan
  • Training Manager – Call Center, eCommerce
  • Product Innovation Manager – eCommerce
  • Director Innovation, Customer Experience – Hospitality
  • Training BPO Specialist – Call Center, eCommerce
  • Knowledge Base Manager – Call Center, $500B Retailer
  • Product Innovation Manager – eCommerce
  • Director Innovation, Customer Experience – Hospitality
  • Training BPO Specialist – Call Center, eCommerce
  • Knowledge Base Manager – Call Center, $500B Retailer
CURRENT OPENINGS
Recent Placements

Blue Rock Search is proud to be a member of the Customer Experience Professionals Association

Meet Our Customer Experience Team

Ruben Moreno

Founder & Customer Experience Practice Leader

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Bryan Vass

Director of Research and Sourcing

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Dawn Russell

Managing Director, Executive Search

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The need for Customer and Employee Experience professionals and their unique talents is growing exponentially. Blue Rock has immersed themselves into becoming knowledgeable in this dynamic field and they take the discipline of Customer Experience to heart. The Blue Rock team is remarkable in developing a deep understanding of client needs and carefully and meticulously matching the brand's needs to the potential candidate. For the Blue Rock team, the most careful attention to match expectations, listening to their clients, and providing thought leadership in talent acquisition and development have earned them both client and candidate respect. Their personalized, in depth, tailored relationships make them stand out in a world of professional recruiting.
Diane MagersCEO, Customer Experience Professionals Association
“We all understand the angst of a career move...Blue Rock will put everything at ease to make the transition a great experience. Besides being a reliable source of information and an extraordinary ambassador for both the company trying to recruit talent and the individual looking for a new opportunity, the most important quality that Blue Rock displays is Integrity. I believe this quality is truly rare in the world of professional recruitment.”
Ven Bontha Vice President, Customer Experience, CEMEX, Inc.
“Blue Rock Search is an excellent company to work with when looking for a new role for your career. They are incredibly detail oriented and know the company they are representing extremely well. They then transfer that knowledge to you after they have determined you are a good candidate for the open role. They spend extra time ensuring you are prepared for the interview process and follow up with you quickly. I feel very comfortable that Blue Rock is representing me just as well with the hiring company.”
Skip MillerGlobal VP Quality (UK Based Composite & Polymer Company); Ex-VP Customer Service and Solutions, NA, CHEP USA; Ex-Global Manufacturing Manager, GE
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"Ruben is an outstanding recruiter and business partner. He worked to quickly understand our business. Ruben and the Blue Rock team have made a direct impact to our company’s ability to meet our growth targets, and he is able to work effectively in a fast paced, ever-changing internal and external environment. I appreciate his insight and partnership greatly."
Jen AlessandraChief Human Resources Officer and Senior Vice President, Solarwinds, Inc.
"Ruben is a true business partner. He takes the time to get to know your business and how the role you are seeking to fill fits in to delivering against your objectives. He then challenges your thought process and opens you and your team up to candidates that might not have otherwise been on your list for consideration. The best talent for a role may not be in your industry, but could readily make the transition and be wildly successful if you are open to the possibility. Ruben delivers against his commitments in terms of high quality and timeliness and he is honest about what it is going to take “to get the deal done. It is a pleasure to work with him."
Gregory LawlessChief Human Resources Officer and Executive Vice President, Akorn, Inc.
"Ruben's attention to detail, willingness to get to know me (and my family), and insights made him a pleasure to work with during my most recent job search. I'd suggest that he effectively balances being an advocate for candidates and a good steward for his client companies."
John Kruep Vice President HR Lower 48 Onshore, BP
"Ruben is one of the most knowledgeable HR leaders I know. Over the past eight years he helped me build teams in multiple organizations, provided exceptional coaching, and is strategic. He will help you solve HR problems. He has a unique eye for great people and has an uncanny ability to assess those he meets. He will get to the heart of the matter quickly and find you the highest caliber of talent. Coupled with this, on a personal level, he is one of the finest people I know."
Mark KlopferSenior Director of Talent Acquisition, Ellie Mae
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Recent Placements

  • SVP Customer Success and Professional Services, $35MM Tech Company
  • Sr Manager Workforce Management – Call Center, $500B Retailer
  • Senior HR Manager, Nissan
  • Training Manager – Call Center, eCommerce
  • Product Innovation Manager – eCommerce
  • Director Innovation, Customer Experience – Hospitality
  • Training BPO Specialist – Call Center, eCommerce
  • Knowledge Base Manager – Call Center, $500B Retailer
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