Blue Rock Search

Customer Experience Executive Search

Find Talented Customer Experience Executives with Blue Rock Search

The race is on to find customer experience executive leadership at all types of organizations around the globe. Yet, many companies find it challenging to find their right-fit person who can envision and implement a strategic plan to transform the customer’s experience and improve business outcomes.

Blue Rock Search, an MBE Certified executive search firm, gives you the competitive edge you need. We have the contacts, the process, and the skills to attract the right talent and connect you to strategic leaders who will transform your organization.

The Blue Rock Customer Experience Executive Search team is led by Practice Leader, Ruben Moreno, in partnership with Dawn Russell, Director of Executive Search. Ruben and Dawn bring over three decades of business experience to recruiting C-Suite Customer Experience executives and their teams. Once we understand your goals and ideal candidate profile our team develops a comprehensive plan to attract and hire the desired customer experience leader.

Finding CX Unicorns

Many organizations that successfully fill other executive roles still find it challenging to find quality candidates for CX C-suite positions. Job requirements are complex. CX executives must work with sales, marketing, IT, and operations, and understand data and people. They are tasked with increasing engagement, ensuring retention, and creating loyalty. To do this, they must have the strategic vision and skills to craft a customer journey that fulfills customers’ needs and aspirations while still being able to be profitably executed by fellow employees.

Blue Rock Search has the required depth in skills and contacts to find the right CX executive to champion change within your organization. With a process honed by experience, we know where to look and what to ask to find the person who ensures you are in the best position to win in your market.

Practice Leader

As Managing Director of Executive Search for Blue Rock Search, Dawn brings her Social Talent Black Belt skills and deep analytic abilities to bear, developing quality talent pipelines for a variety of diverse industries focused in Customer Experience. Dawn is the only Director of Recruiting at Blue Rock Search that is equally knowledgeable in three of our four specialties including: Customer Experience, Franchise, and Human Resources. The very first official hire at Blue Rock Search, Dawn has become an indispensable resource for the entire team.

Meet the Customer Experience Team

Finding transformative leaders that deliver results

The CX Practice team specializes in retained executive search and provides consulting support to ensure alignment between the organizational structure and business goals. Some examples of the roles we fill include:

Recent Searches for Customer Experience Executives

Blue Rock Search has worked with a wide range of industries to find right-fit people for critical customer experience roles in various departments. Our recent placements include:

Blue Rock Search is proud to be a member of the Customer Experience Professionals Association

Meet Our Customer Experience Team

Ruben Moreno

Founder & Customer Experience Practice Leader

Bryan Vass

Director of Research and Sourcing

Dawn Russell

Managing Director, Executive Search

Recent Placements

Scroll to Top