Customer Service (CX) Executive Search
Drive Customer Loyalty and Growth with Top CX Talent
When you need top CX talent, Blue Rock Search, an established leader in CX executive recruiting, provides everything you need for a seamless, successful search.
Dawn Russell
Vice President of Recruiting
As Vice President of Recruiting and CX Practice Leader, Dawn brings advanced expertise in talent identification and career alignment to Blue Rock’s Customer Experience Practice. An invaluable part of the team since Blue Rock’s founding, Dawn has a keen sense of “what good looks like” and consistently delivers talent precisely matched to your CX roles and requirements. Previously, Dawn served as a Talent Acquisition Specialist for a $4 billion life sciences company with operations in 180 countries, bringing a global perspective to her recruiting approach.
The 2025 CX Compensation Guide offers the latest nationwide insights into customer experience compensation. Inside, you’ll find up-to-date salary benchmarks for key roles across six regions and 18 major metro areas, along with trends shaping the compensation landscape. The guide also provides median and recommended salaries by region and company revenue, plus expert advice on common hiring mistakes—and how to avoid them.
Strategic Talent Placement for Key CX Roles
Blue Rock Search specializes in recruiting leaders across all key areas of customer experience, with expertise in every stage of the CX journey. Whether your organization focuses on customer success, loyalty, insights, or engagement, our deep industry knowledge ensures we find the best candidates who bring the skills and strategic vision needed to enhance customer experience.
Some of the critical CX roles we fill
Our tailored approach connects you with leaders who understand the nuances of CX and have the expertise to support and enhance your brand’s customer journey.
Let's Build Your Customer Experience Leadership Team
With more than 5,000 successful placements, Blue Rock Search brings the industry knowledge, network, and tailored process to help you hire with certainty.
Successful Placements
Testimonials
The need for Customer and Employee Experience professionals and their unique talents is growing exponentially. Blue Rock has immersed themselves into becoming knowledgeable in this dynamic field and they take the discipline of Customer Experience to heart. The Blue Rock team is remarkable in developing a deep understanding of client needs and carefully and meticulously matching the brand's needs to the potential candidate. For the Blue Rock team, the most careful attention to match expectations, listening to their clients, and providing thought leadership in talent acquisition and development have earned them both client and candidate respect. Their personalized, in depth, tailored relationships make them stand out in a world of professional recruiting.
CEO, Customer Experience Professionals Association
“We all understand the angst of a career move...Blue Rock will put everything at ease to make the transition a great experience. Besides being a reliable source of information and an extraordinary ambassador for both the company trying to recruit talent and the individual looking for a new opportunity, the most important quality that Blue Rock displays is Integrity. I believe this quality is truly rare in the world of professional recruitment.”
Vice President, Customer Experience, CEMEX, Inc.
“Blue Rock Search is an excellent company to work with when looking for a new role for your career. They are incredibly detail oriented and know the company they are representing extremely well. They then transfer that knowledge to you after they have determined you are a good candidate for the open role. They spend extra time ensuring you are prepared for the interview process and follow up with you quickly. I feel very comfortable that Blue Rock is representing me just as well with the hiring company.”
Global VP Quality, UK Based Composite & Polymer Company
Transparent Terms and Client-First Policies
Hiring top CX talent should be clear and straightforward. With Blue Rock Search, our transparent fee structure and replacement guarantees mean you’ll always know what to expect. Our terms are designed to give you peace of mind while providing the flexibility to meet your CX hiring goals.