Customer Experience Executive Search

Survey Says: Customers Highly Value Great Customer Experience. Several studies suggest that by the year 2020 customer experience will over take price and product as the key brand differentiator. Customer experience is your customers’ perception of how your company treats them. These perceptions affect their behaviors and build memories and feelings and may drive their loyalty. Almost every customer experience (CX) professional understands the three main stages of the customer lifecycle: pre-purchase, purchase, and post-purchase. For thought leadership to be effective, it needs to be a cultural imperative inside the organization.

Practice Leader

Christopher Rios

Leading the Customer Experience Executive Search practice specializing in the recruitment of C-Suite Customer Experience Executives and their teams, Christopher works with a deep well of talented experts across multiple sectors from a variety of industries. Chris works with the leaders in Customer Experience,  who can develop and drive a comprehensive plan toward success.

Executive Search

As your leadership requirements continue to advance – our deep industry acumen and extensive candidate connections purposefully position our search teams to bring the next generation of leaders to your organization via our Exclusive Search services.

Professional Recruitment

Each of our specialized recruitment practice professionals understand the nuances of your industry and functional roles. Our Market Mastery model enables our teams to identify, attract and place talent for your executive, professional, technical and support roles via our Non-Exclusive Recruiting services.


Recent Placements

Recent Thought Leaders

Christopher Rios

CX Practice Leader 

20+ years Hospitality & Executive Search Experience