Director, National Operations – QSR

Blue Rock Search
June 2, 2022
Toronto, Canada


Position Summary:

Focusing on Canada, identify and help implement restaurant operations strategies that continuously improve the Guest Experience and return on investment. Identify best practices, propose solutions and help to convert these into practical tools for Canadian Restaurant Operations.

Essential Functions:

Regional Strategic Planning: Identify, adapt and implement strategies to improve wider Customer Experience and return on investment for franchisees through improving operations performance. For example - Operations (Procedures, financial literacy, inventory management, cost analysis) and business management strategies (POS, labour cost, staff retention and guest satisfaction). Participate in the annual development and ongoing review of business operating plans for all Canadian markets.

Support development and implementation of materials and programs to support country requirements: Assist w/ operational procedures, training and requirements as new systems, equipment, technology, menu, etc are rolled out. Coordinate rollouts with Ops, R&D, Marketing, Training, BU staff & DAs/FCs to address regional issues with respect to new initiatives & product introductions. Address inconsistencies in operational materials and standards from BD areas and SMO areas. Address any serious discrepancies with evaluations audits in operations performance, guest experience, sales reporting and compliance evaluations in order to coach for improved sales accuracy, reduce franchisee operating costs due to poor practices and improve operational guidance & support provided by BDS and the SMO.

Leadership: Provide strategic leadership and direction to the country ops team. Ensures country cross-functional team is building a strong foundation for the brand to increase brand awareness, sales, profits and smart development growth. Provide effective problem solving recommendations to overcome country specific challenges for the business. Ensure all operations staff have strong induction, training and development plans, so that they are able to provide advanced operational knowledge and support to the business (short and long term).

Communication: Delivers strategy and explains strategic approach to stake holders to ensure buy-in and collaboration. Ensure communication across countries, cross functional teams, regions, and key country and HQ teams.

Skills & Abilities Required:

  • Bachelor's Degree preferred
  • Strong QSR operational background required
  • Candidate must possess leadership skills and be a creative thinker, problem solver, and decision-maker
  • Excellent verbal and written communication skills and detail oriented; ability to manage multiple tasks
  • Computer proficiency and understanding of all basic MS programs – Word, Excel, PowerPoint, Outlook
  • Excellent time management and presentation skills
  • Adept at building, managing and supporting cross border relationships with NA and Global counterparts
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