Director of Franchise Support

Blue Rock Search
September 24, 2021
Remote, United States of America


Our client, an industry leader in customized commercial cleaning plans and dedicated support for their network of thousands of locally owned franchisees through a network of highly qualified Regional Franchise Developers is seeking their next Director of Franchise Support. The Director is responsible for supporting 20+ Regional Franchise Developers. Each Regional Developer provides certification, support, and account sales services for their independently owned and operated local franchisees. The primary responsibility of this role will be to evaluate, analyze and assess each Regional Developers business operation through regular monthly or more frequent phone calls, a minimum of one onsite visit to each office as directed, and reviews of monthly reporting. The primary focus is to drive growth and profitability of the Regional Developers and improve their assistance to their local Franchisees.


  • 5 years Franchise Support or Franchise Sector experience
  • Excellent understanding of both the franchise model and the commercial cleaning and disinfecting business
  • Strong computer skills including Excel and PowerPoint
  • Ability to work remotely
  • Integrity; Accountability; Continuous Learning; Exceeds Expectations
  • Solid Business Acumen, Strong Interpersonal Skills & Excellent Organizational Skills
  • Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects
  • Must be able to multi-task in a fast-paced environment
  • Focus - Results focused with idea generation, innovative and creative problem solving
  • Decision-Making - Problem solving orientation
  • Action-oriented and quick decision making in response to changing conditions
  • Communication – Collaborates in a positive and productive way
  • Goal Oriented – Drives to meet goals in a motivated and self-directed way
  • BA in Business Administration, Finance, Marketing or comparable business experience


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