Blue Rock Search

Director of Slate Technology and Analytics

 

Manhattan College
Published
July 8, 2024
Location
New York, New York
Category
Salary
$90,000 to $120,000, based upon experience

Description

Position:         Director of Slate Technology and Analytics

Reports To:    Vice President of Enrollment Management

Unit:                Enrollment Management

Salary range: $90,000 to $120,000, based upon experience

Manhattan College, located only 10 miles from Midtown in The Bronx, is searching for its next Slate CRM Administrator.

Reporting to the Vice President of Enrollment Management, the Director of Slate Technology and Analytics oversees the overall design, administration, maintenance, and support of the Enrollment Management CRM platform (i.e., Technolutions Slate). This position will work collaboratively to support the Enrollment Management leadership team and campus partners (Information Technology, Financial Aid, Provost Office, Institutional Research, etc.) to provide overall management of the Slate CRM functionality to include data integrity, applications, document management, inquiry and prospect data uploads, reporting and interpretation, communication support, event management, user training, and system integrations. There are no direct reports to this position. This is an on-site position.

Manhattan College is an independent Catholic institution of higher learning that embraces all faiths, cultures, and traditions. The mission of Manhattan College is to provide a contemporary educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. The College pursues this mission through programs integrating a broad liberal education with a concentration in specific disciplines in the arts and sciences or professional preparation in business, education, health, and engineering.

Qualifications and Requirements:

  • Bachelor’s degree with an emphasis on quantitative skills (social sciences, statistics, computer science, or related field of study). Master’s Degree preferred.
  • Two to three years of Slate experience, 3-5 years of CRM experience.
  • Experience with Technolutions Slate.
  • Familiarity with Ellucian Banner or other higher education student information system (SIS).
  • Strong understanding of SQL and relational database concepts.
  • Strong understanding of Microsoft Office Suite (i.e., Excel).
  • Experience with Tableau, PowerBI, or similar data visualization software.
  • Excellent interpersonal, written, and verbal communication skills to work with a diverse group of technical and non-technical people and handle interactions/concerns with professionalism.

Responsibilities and Duties:

  • Act as the primary Slate administrator by managing the day-to-day operation, use, and configuration of the system to maintain functionality, appearance, and settings within community areas of the CRM.
  • Responsible for the development and maintenance of security/user profiles to ensure system and data integrity.
  • Build and update all Slate CRM-hosted applications and forms.
  • Configure and customize Slate to meet the specific needs and workflows of different departments and users, including forms, reports, events, letters, fields, datasets, workflows, and portals.
  • Responsible for new Slate initiatives (and aesthetics of rollout).
  • Ensure data integrity and operational efficiencies through rules, automation, and auditing.
  • Maximize efficiency and accuracy of Slate’s capabilities.
  • Test, deploy, and validate regular updates, feeds, and/or new functionality delivered by Technolutions.
  • Manage data integrations and assist with error correction in the feed of data between systems, vendor files, and site-specific forms that insert records into the system.
  • Develop in-depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessary.
  • Write and execute queries and API calls against university databases using SQL Server; data systems include Slate and Banner.
  • Develop and maintain data integration between Slate and other systems.
  • Develop custom reports and dashboards using Tableau and Slate.
  • Troubleshoot and resolve issues relating to records, integration, and general system issues.
  • Maintain documentation, including procedures, configuration, and architecture.
  • Provide user support and facilitate training with staff and faculty across the institution.
  • Work to promote funnel management communication flows to include setup of email and print campaigns, mail merges, and overseeing campaign delivery.
  • Develop, maintain, and create a robust reporting function to support daily, weekly, monthly and yearly SEM best practices.
  • Support reporting and interpretation of data for C-suite and deans of the College.

Skills:

  • Ability to work collaboratively with diverse groups of students, faculty, and staff.
  • Ability to work evenings and weekends.
  • Desire to work as part of a team and understand the importance of teamwork.
  • Adept in handling confidential information.
  • Capacity to multi-task and exercise sound judgment in a fast-paced work environment.
  • Demonstrated ability to manage multiple tasks.
  • Demonstrate comfort with ambiguity and limited instruction when needed.
  • Familiarity with software and data analytics tools like Tableau, Excel, Google Apps and Microsoft Word.
  • Demonstrated excellent public speaking and interpersonal skills.

Physical Requirements:

  • Ability to sustain computer work for long periods of time.
  • Sitting or standing for long periods of time as required.

The statements made here are not an exhaustive list of duties, responsibilities, and skills required for this position. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

 

To apply, please click the “Apply Now” button below and submit your name, email address, resume, and cover letter.

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