Director, One-Stop Student Services Center

Xavier University of Louisiana
January 31, 2022
1 Drexel Dr, New Orleans, LA


Reporting to the Vice President for Enrollment Management, the director of the One-Stop Student Services Center (One-Stop) at Xavier University of Louisiana, the only HBCU and Catholic university in the United States, will lead and manage day-to-day operational activities that are customer and student-centered. The director will ensure the One-Stop provides seamless, integrated, and efficient services throughout the entire student life cycle. The center itself includes cross-functional solutions for student billing and payment, financial aid, registration activities, transcripts, and other administrative student services. The One-Stop director will have a focus on creative implementation of new and existing structures, while providing daily leadership and assessments of key performance and project metrics. S/he will stay current on new and evolving strategies and tactics to ensure continuous improvement related to One-Stop functions. Responsibilities include setting goals and strategic direction, implementing policies and procedures, overseeing business processes, systems usage and integration, and staffing oversight to include hiring, coaching, supervising, and evaluation of student and professional staff members. This position requires a high level of professional judgment and excellent communication skills. Continue Reading >>

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