Non-Traditional Account Manager

Subway Canada
March 14, 2023
Toronto or Remote, Canada


The Canadian Non-Traditional Account Manager will be responsible for managing existing and new business partner relationships, generating new leads, conducting franchise sales for corporate franchisees, and promoting development of the SUBWAY® Brand. They will be responsible for the development and management of non-traditional locations for the Canadian market. The Account Manager will be responsible for managing a specific portfolio of the non-traditional business. They will act as a liaison between our Subway field teams and corporate franchisees and new business partners.

Position responsibilities include but are not limited to:

  • Growing and managing the non-trad portfolio, while working alongside field teams to help grow this segment of the business and increase restaurant count
  • Heavy communication with many corporate representatives on day-to-day to assess their operational needs and the number of Subway franchises needed.
  • Prospect new leads with corporate representatives
  • Travel to industry-related trade shows
  • Educate and assist Subway Field Operations teams with regards to contacting and working with prospective or existing accounts.
  • Handle the approval process for entity companies, Individual business partners, and leased nontraditional deals
  • Account advocate with regards to internal communications with every department.
  • Help company representatives by pointing them in the right direction and making sure that they get the answers and the help that they need from other departments.
  • Company representative for educating and giving guidance on company standards and requirements with accounts (e.g. getting explanation regarding compliance issues/evaluations, operational consistency, management issues, new product/equipment/store design rollouts).
  • Initiate discussions to encourage additional development of Subway brand.
  • Lead the Grab and Go programs. Testing the model for the unattended retail vending machines

The successful candidate will have:

  • 4+ years related experience
  • QSR, Retail or FMCG industry background
  • Experience developing and managing accounts within non-traditional locations (ex. Petro, Airports, Education, Hospitals, Big Box retail, etc.)
  • Knowledgeable of business principles, including franchising, sales, marketing, contracts, operations
  • Strong relationship building background
  • Bilingual English/French is a plus
  • Willing to travel 25% overnight
  • Must have great interpersonal skills and be a confident public speaker
  • Must be organized, results-oriented, have ability to multi-task, be persistent, analytical, and diplomatic
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