Regional Business Coach

Blue Rock search has partnered with a leading Home Services Franchisor, one of the world’s largest franchising systems in the home improvement goods and services space to identify their next Business Coach! The Franchisor is among the world’s largest franchise businesses and a recognized leader in franchisee-franchisor relationships.  Their franchise brands are consistently rated at the top of their categories and supported by nearly 1,900 franchise territories in North America.

The Business Coach will report directly to the Director of Operations and will be a key member of the Director’s operating team, responsible for supporting the Brand’s strategic initiatives, key assessments, requirements, communications, planning and oversight of projects and programs, and most importantly, to ensure that this Brand’s overall strategic plans and tactical needs are implemented, while delivering value and results to their end customer (the Franchisees). He/She will be responsible for coordinating, tracking, and communicating overall franchise location success as measured cross-functionally against benchmarks and progress targets. Success entails ensuring alignment with the Brand’s business objectives.

The Business Coach will work within the operations department to educate and support the franchisees on the Brand’s business model and guide them on the use of historical best practices to grow their business. The Business Coach will develop and implement initiatives to build loyalty and create positive brand awareness within our franchise network. He/She will support the Brand’s more mature franchisees in the areas of sales, cost control, labor efficiencies, talent management and development, customer loyalty, and consistent revenue growth. In addition, he/she will help support the delivery of home office and on-site training for new locations as needed.  Learning agility, analytical excellence, discipline, communication, and the capability to engage and collaborate across a relationship-based organization in order to listen, influence and drive change and continuous improvement at all levels are essential attributes.

Principal Responsibilities:

• Coaches mature franchise owners and enables them to articulate their locations needs and requirements that will advance business performance and achieve Brand goals. Learns the business model and key operating strategies, processes, and challenges. This is foundational to supporting the brand and its franchise owners.
• Partners with Brand Leadership to grow the Brand through the support of mature franchise locations and owners. Develops an “end to end” mature franchisee experience vision, across the Brand and its functions, to improve the franchisee experience with the goal of continued growth and owner success in mind.
• Provides and maintains clear and timely communication lines to the Brand’s community – franchisees, and Brand leadership. Must possess strong communication skills and follow-up, timely submission of reports, and have the ability to resolve common business challenges with management support.
• Promotes and fosters exceptional customer service. Fosters a work ethic in which relationships with franchisees and the Brand are maintained in a positive and professional manner.
• Promotes and implements best practices. Brings best-in-class franchise and business coach related practices to the organization in order to deliver business solutions that meet business requirements as well as industry regulatory requirements. Promotes and demonstrates knowledge sharing and continuous learning. That said, flexibility and the ability to effectively deal with ambiguity in a rapidly growing company is key to the success of this role.

Qualifications:

• Minimum of 5-7 years’ experience in a franchise owner support role
• Ability to travel up to 25-50%
• Strong social skills and well-developed oral and written communication skills
• Strong listening and negotiation skills plus dynamic presentation skills
• Ability to understand an operating P&L, KPIs, and other operating metrics

Required Leadership Competencies:

• Relationship-building with an ability to listen, build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams.
• Excellent leadership skills required, as well as the ability to lead and work as part of a team.
• Strong program / project management experience and mindset, with a bias towards action to deliver results.
• Strong business partner (customer) focus, with a consultative, collaborative, client-service, and team-oriented style.
• Energy, focus, assertiveness, and diplomacy – knowing when to push an agenda and when to let a situation develop, rest or advance.
• Experience effectively managing relationships with internal business partners, service partners, and vendors.
• Strategic leadership experience and ability to facilitate alignment across multiple geographies.
• Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
• Excellent verbal, written and interpersonal communication skills.
• Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
• Ability to combine strategic business and technical direction and translate concepts into actionable implementation plans.
• Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
• Self-motivated. Must be highly professional and results oriented. Ability to work independently, plan workload and deliver on commitments.