Senior Operations Manager

January 10, 2023
Miami, FL


Position Summary

Blue Rock Search has recently been engaged by our key client, a leading global QSR franchisor, to identify their next Senior Operations Manager.  This highly critical role will be responsible for managing the systematic and successful implementation and communication of key operational initiatives, including operating systems and processes, restaurant technology systems, new products; and other related initiatives to optimize restaurant efficiencies, cost effectiveness, and utilization of Company and Franchise restaurant resources and assets.

Essential Functions

  • Manages, leads, and develops operations projects and provides vision and direction in the analysis, design, and execution of operations programs, standards, and systems that improve restaurant-level efficiency and performance; assesses return on investment on a continuous basis and makes recommendations to senior management on projects, project process, and initiatives.
  • Leads the planning, coordination, and oversight of large-scale operations projects and initiatives, including developing and recommending the most efficient and effective means of integrating multiple initiatives; provides input on feasibility and prioritization; anticipates and address specific divisional or regional needs; communicates regularly with Operations Leadership, Field Leadership, internal departments, and Franchisees to provide input and represent field issues.
  • Monitors and manage the effectiveness of operational systems and processes on an ongoing basis and provides leadership to Project Managers during new product or project roll-outs. Partners with other departments, companies, and outside organizations to identify successful tools, strategies, and tactics to optimize restaurant execution and performance which includes but not limited to Guest Experience, Restaurant Profitability, and Policies and Procedures.
  • Evaluates products, processes, procedures, and workstation operation; identifies opportunities for product/process simplification and/or deletion. Analyzes labor utilization, restaurant layout, equipment designs, operational data, and other information to evaluate restaurant effectiveness and identifies areas of opportunity.
  • Ensures processes and systems comply with the Brand’s policies and procedures, and applicable laws and regulations; investigates and resolves critical issues related to operational initiatives.
  • Presents recommendations from an operational viewpoint to management and advise on possible implications or alternatives. Maintains knowledge of restaurant procedures and equipment operation.

Skills & Abilities Required

  • Bachelor’s Degree preferred
  • 6+ years related restaurant management experience
  • 3+ years of project management experience in the development of resolutions to operational issues within a multi-unit restaurant environment
  • Excellent oral and written English communication skills, presentation skills, planning skills, influencing skills, and interpersonal skills
  • In-depth knowledge of restaurant operational systems.
  • Have relentless drive to improve processes and procedures.
  • Strong analytical and systems development skills.
  • Must be a strategic thinker and be administratively sound and detail oriented.
  • Highly detail-orientated and hands-on in restaurant.


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