Training Manager

Blue Rock Search
September 9, 2022
Toronto, Canada


Position Summary:

Facilitate core Learning Programs for Development Agents, BD's & Teams, SMO Franchisees, Multi-Unit Owners, and/or Managers or other Subway stakeholders to allow them to develop the skills necessary to maximize performance in a competitive QSR marketplace.  Support the learning and professional development of Canada Head Office Team Members. Provide Training to support the current strategic plan, company initiatives and regional needs. Bring learning, training and professional development to all learners in the Region with classroom delivery, online facilitation and other delivery methods.

Essential Functions:

*LEARNING EXPERIENCE SESSION MANAGEMENT: Manage dynamics using fun, energetic and engaging facilitation styles. Create an environment that sets the tone of the Learning and Development brand. Role model positive behaviours at all times, with all student interactions. Deal with all questions and answers in a professional and organized way. Monitor and respond to different learning styles including full class involvement and appropriate accommodations for diverse educational and cultural backgrounds. Manage group activities and one to one learning equally. Use creative approaches and flexible responses to group and individual student learning challenges. Work diligently to create a learning environment where attendees want to learn and participate, as measured by survey comments and results.

*INTERPERSONAL RELATIONS: Provide excellent customer service to Franchisees. Managers, BD Teams, Worldwide Training staff, FWH employees, in-store trainers, and others requesting training information or services. Develop strong working relationships in order to effect positive change and enhance the reputation of SUBWAY and the Learning and Development Department.

*LEARNING FACILITATION: Deliver instructor led training either virtually or in classroom. Facilitate core course offerings using Adult Learning techniques creating a memorable and engaging learning experience that will drive behavioural change and develop excellent leaders.  Proactively recognize opportunities to market training and extend the reach of teaching fundamentals and new initiatives through publications and communications including newsletter articles.

*PERFORMANCE MANAGEMENT: Teach for proficiency through workshops, quizzes, exams and project administration and evaluation. Measure participant success through scoring, and reporting grades / results. Provide feedback on performance issues, communicate concerns, and escalate to CA Sr. Ops Manager, appropriate L&D management, and key stakeholders such as the participant’s supervisor/management. Administer the Field Equivalency Exam and Retests as necessary. Monitor the effectiveness of courses by analyzing performance and feedback through surveys or other measurement tools. Monitor and evaluate guest presenters by providing guidance that will enhance the learning experience. Assist with reporting requests.

*ADMINISTRATION: Maintain effective and timely communication with CA Sr. Ops Manager, L&D Administration staff and Milford HQ to ensure all proper procedures are followed including registration, record retention, on-boarding, grading, etc. Manage learning calendar and scheduling of Learning Experience Facilitators.  Special Projects:  Assist Regional L&D Lead in evaluating business requirements on new initiatives.  Work with Instructional Designer to create Learning Plan and provide assistance in building out appropriate communication plans.

*TRAINING RESTAURANTS: Identifying training restaurants, certify and maintain an appropriate number of local restaurants to be used for Franchisee Training. Visit training restaurants and evaluate the level of operations and effectiveness of the trainer.  Organize monthly or quarterly meetings for in-store trainers for ongoing professional development and calibration. Review restaurant performance on a monthly basis, by reviewing evaluations and participant feedback and follow up with each restaurant to ensure high operational and Training standards are maintained at all times.

Skills & Abilities Required:

  • Bachelor’s Degree preferred
  • 3+ years in a training function for a franchisor (restaurants and/or retail brand)
  • Bilingual English/French would be a plus
  • Excellent facilitation skills, time management, presentation skills, classroom management, and problem-solving skills.
  • Must also be able to work independently while possessing excellent communication and teamwork skills.
  • Must be able to adapt to different situations and personalities, while maintaining a degree of personal integrity.
  • Must present a professional image and be able to professionally assertive to manage a healthy in person or online classroom dynamic.
  • Must be able to work with classroom technology, online technology such as Webex or Zoom, Learning Management Systems, all MS Office products, SharePoint.
  • Must of have knowledge of social learning, online classroom facilitation.
  • Customer Service: Offer excellent customer service with a smile. Provide an exceptional experience to Franchisees, Managers, BD Teams, Worldwide Training staff, FWH employees, In Restaurant Trainers, and others requesting training information or services. Develop strong working relationships in order to effect positive change and enhance the reputation of SUBWAY® and L&



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