The State of CX in 2022
In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) function. It’s a fast-growing function, as organizations compete to attract and retain top talent and to develop the best possible customer experience to set them apart. Statistics from the past few years prove the […]
Why CX Leaders Should Care About Blockchain
Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and […]
The Increasingly Important Role of the CX Analyst
CX is a major focus for many companies. A CX analyst fits neatly into any organization, no matter what the specific strategy looks like. Implementing a CX strategy typically requires the collection of significant data, which then must be organized and synthesized to reveal the kinds of insights that can improve CX strategy for […]
Spotlight: Common Good Soup Kitchen
Based on Mount Desert Island, Maine, the Common Good Soup Kitchen has served its community for over a decade. During the tough, isolated winters, the organization provides food, a place for gathering, and other assistance to its community members. Founded in 2009, the Common Good Soup Kitchen originated as a way to bring some […]
Spotlight: Cancer Research Institute
For nearly seven decades and counting, the Cancer Research Institute has been a leader in cancer research, supporting life-saving research and treatments as the science evolves. Unlike many other cancer treatment and research institutions, CRI focuses on immunotherapy as it searches for breakthroughs to cure all types of cancer. A 501(c)(3) nonprofit, CRI funds […]
Blue Rock Acquires ReCreation’s Executive Search Practice
Sarasota, FL: October 27, 2021 – Blue Rock Search is pleased to announce the acquisition of ReCreation’s Human Resources Executive Search practice. ReCreation’s consulting practice will remain an independent entity, separate from Blue Rock Search. ReCreation Human Resource Executive Search Founded in 2008, ReCreation executive search practice has built relationships with an impressive client list, […]