Why CX Leaders Should Care About Blockchain

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and […]

The Increasingly Important Role of the CX Analyst

  CX is a major focus for many companies. A CX analyst fits neatly into any organization, no matter what the specific strategy looks like. Implementing a CX strategy typically requires the collection of significant data, which then must be organized and synthesized to reveal the kinds of insights that can improve CX strategy for […]

The Right Customer Experience Leader Can Positively Impact Your Business

Customer Experience Leaders are becoming more and more important in many organizations across various industries. This is a transformative position. If you are looking at hiring a CX Executive, you may be thinking about how this position will fit within your larger organization and what the CX leader should focus on. It’s important to keep […]

Is Chief Experience Officer the Right Career for You?

Many companies are shifting from a focus on pure “marketing” to a focus on “experience,” a more overarching term that encompasses the perceptions, communications, and interactions of a company with its customers (and, often, its employees). The Chief Experience Officer is a crucial part of this structure. Could a CXO career be right for you? […]