Tech Driven Operations: Elevating Your Franchise Strategy

We might not think of “franchises” in the same breath as “cutting-edge technology,” but for today’s franchises, changing that perception could be the key to success. Every day seems to bring news of some exciting new tech, touted as the key to transforming business for the better. While it’s important not to get caught up […]

Customer Experience and Branding

Brand experience and customer experience are closely related but distinct concepts.  In fact, understanding the distinction between them is key to creating a successful and sustainable marketing strategy. Here’s how to ensure you’re giving customers what they are looking for in 2022.   Brand Experience vs. Customer Experience Brand experience is the overarching experience or […]

Are You Recruiting from the Right Talent Pools?

Whether you call it the Great Resignation, the Great Reshuffle, or any of the many names given to the COVID-era hiring woes, the fact remains that hiring in the CX world is tough these days. Competition for talent is intense, employees are changing their priorities, and the result is a frustratingly large number of job […]

The State of CX in 2022

In today’s business world, more people (and companies) than ever are realizing the critical importance of the Customer Experience (CX) function. It’s a fast-growing function, as organizations compete to attract and retain top talent and to develop the best possible customer experience to set them apart.   Statistics from the past few years prove the […]

Why CX Leaders Should Care About Blockchain

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and […]

All Things Considered CX Podcast Features Blue Rock Search’s Christopher Rios

Chris Rios Podcast Speaker Christopher Rios, Founder and CX Practice Leader at Blue Rock Search, was recently featured on an episode of the podcast All Things Considered CX with Bob Azman. Chris discussed a variety of HR and CX issues, from the Great Resignation to CX trends and the challenges in finding a great CXO. […]