Ebook: Guide to Developing CX Job Descriptions

Job Description e-Book Customer Experience Professionals Association (CXPA) just published a new “Guide to Developing CX Job Descriptions” e-book that clarifies the value of critical CX roles and their distinct qualifications, responsibilities, and more. Special thanks to CXPA members Vicki Amon-Higa, Bob Azman, MBA, CCXP, Ruth Crowley, Barbie Fink, CCXP, Serena Riley, CCXP, Gabe Smith, CCXP, Michael Tamayo, for creating this north star […]

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