Ebook: Guide to Developing CX Job Descriptions

Customer Experience Professionals Association (CXPA) just published a new “Guide to Developing CX Job Descriptions” e-book that clarifies the value of critical CX roles and their distinct qualifications, responsibilities, and more. A great resource for any company looking to develop a strong CX program, and any individual setting CX career goals. https://bit.ly/2Wuxvzk Special thanks to CXPA members Vicki …

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