What Your Next CX Leader Should Know About AI

The AI revolution is not on the horizon; it’s here, and customer experience professionals can already see the effects. From frontline interactions, like improved AI chatbots, to more complex applications, like predictive analytics and personalization, AI can be a powerful tool for enhancing CX and making your brand stand out. That’s why it’s essential to […]

Are You Recruiting from the Right Talent Pools?

Whether you call it the Great Resignation, the Great Reshuffle, or any of the many names given to the COVID-era hiring woes, the fact remains that hiring in the CX world is tough these days. Competition for talent is intense, employees are changing their priorities, and the result is a frustratingly large number of job […]

Why CX Leaders Should Care About Blockchain

Blockchain – along with related concepts such as cryptocurrency and NFTs – seems to be everywhere these days. The basic idea behind blockchain is the creation of a shared digital “ledger” of transactions in which the blockchain network collectively verifies the asset’s value. Each “block” contains the transaction data, as well as a timestamp and […]

All Things Considered CX Podcast Features Blue Rock Search’s Christopher Rios

Chris Rios Podcast Speaker Christopher Rios, Founder and CX Practice Leader at Blue Rock Search, was recently featured on an episode of the podcast All Things Considered CX with Bob Azman. Chris discussed a variety of HR and CX issues, from the Great Resignation to CX trends and the challenges in finding a great CXO. […]

The Increasingly Important Role of the CX Analyst

  CX is a major focus for many companies. A CX analyst fits neatly into any organization, no matter what the specific strategy looks like. Implementing a CX strategy typically requires the collection of significant data, which then must be organized and synthesized to reveal the kinds of insights that can improve CX strategy for […]

The Right Customer Experience Leader Can Positively Impact Your Business

Customer Experience Leaders are becoming more and more important in many organizations across various industries. This is a transformative position. If you are looking at hiring a CX Executive, you may be thinking about how this position will fit within your larger organization and what the CX leader should focus on. It’s important to keep […]