Over the course of the year, remote workers have become a much more important part of the workforce, which has posed a challenge for HR directors and managers who have had to reevaluate how to provide their team with the support they need to succeed. As a manager, here are some of the best ways …
After such an eventful 2020, the coming year is going to be an interesting time for customer experience as businesses try to adjust to changes in the behaviors and expectations of their customers. Here are some of the customer experience trends that are on the rise right now. Digital Experiences Companies across many different industries …
Professionals who are looking for a new opportunity may wind up hearing the same questions asked over and over again. While generic questions have their place, more unique questions can lead to more sincere responses and allow you to really get to know the candidate better – assessing both soft skills and personality. These four …
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You may have mastered the art of the in-person interview, but with remote roles on the rise, now you may find yourself having to ace virtual one. Remote roles are becoming much more prominent in the customer experience field. Consequently, virtual interviews are also becoming increasingly popular. These tips will help you make a great …
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Hiring and onboarding remote employees comes with unique challenges not seen in hiring traditional employees. Onboarding helps new hires understand the expectations of their role and integrate into the company culture. Yet, in a remote environment, it can be harder to create an engaging onboarding experience. Below we’ll cover some tips for hiring and onboarding …
Employee recognition programs can improve productivity in the customer experience space by motivating employees. When a team feels appreciated, they become more engaged, more focused, and more driven. Here’s how employee recognition can be used to increase productivity. Why Employee Recognition Is Important As demographics in the workplace have shifted from baby boomers to millennials, …
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